One year after its implementation, the program led by Urgent Care’s Clinical Services Department has achieved a satisfaction rate of over 90%, promoting evidence-based medicine, the standardization of criteria, and the updating of protocols.
Caracas, 2026—With the goal of providing up-to-date medical tools and ensuring the highest standards of care, Venemergencia’s Urgent Care has consolidated its Continuing Medical Education Plan, a comprehensive program reaching more than 200 healthcare professionals—including general practitioners, specialists, nursing staff, and medical laboratory technicians—across its various locations nationwide.
Launched on September 1, 2025, and nearing its first year of uninterrupted implementation, the plan—designed by the Clinical Services Management team—responds to the constant evolution of scientific knowledge. Its goal is to keep the medical team up to date with international guidelines for managing the conditions with the highest morbidity rates in emergency care, such as cardiovascular emergencies, respiratory diseases, diabetes, and pediatric cases.
Dr. Gretty Rojas, Clinical Services Manager at Urgent Care, stated: “Medicine evolves rapidly, and international guidelines change year after year. Our primary goal is to provide healthcare professionals with condensed summaries of evidence-based medicine so they can stay up to date and tackle any clinical challenge with the best possible preparation.”
Adaptive Format and Flexible Online Structure
The program is delivered 100% online with a schedule strategically designed not to interfere with staff on-call shifts and patient care routines. Following an internal evaluation that yielded a satisfaction rate of over 90%, the physicians themselves requested that the program’s frequency be increased to a weekly schedule, with an average attendance of 50 to 80 professionals per session from various locations across the country, including Caracas, Lechería, and Maracaibo.
“The continuing medical education program provides us with essential knowledge updates in the face of scientific advancements. It ensures rapid and reliable access to up-to-date guidelines so we can offer patients safe, effective, and evidence-based care,” said Dr. Anny Sánchez, a physician at the Urgent Care Maracaibo location.
Exchange of Knowledge and Internal Talent
One of the program’s greatest strengths is that it fosters the exchange of real-world clinical experiences through the presentation of success stories and the participation of the network’s own specialists as instructors. An example of this was the module focused on pediatric care for febrile syndrome, taught by staff from the institution.
For Dr. Alexis González, a pediatrician at the Urgent Care Torre Xerox location and facilitator of the training program’s pediatric module, this initiative is important because: “In urgent medical care, speaking the same clinical language and having standardized criteria are essential for acting quickly and accurately. I noticed a team that was extremely committed and eager to exchange experiences. These opportunities not only enhance the quality of care but also ensure the safety and well-being of pediatric patients and their families.”
In addition to scientific rigor, the program places a strong emphasis on soft skills, ethics, and the humanization of healthcare. Through these modules, transparent and empathetic communication is fostered to clearly explain diagnoses and procedures to both patients and their families.
With this program, Venemergencia’s Urgent Care reaffirms its commitment to continuously raising the professional standards of its team and transforming primary emergency care in Venezuela through technical training, collaborative work, and empathy in service.
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