This milestone reflects the organization’s ecosystem-wide commitment to continuous improvement, operational efficiency, and the highest quality standards in each of its processes.
Caracas, 2026 —. With the firm commitment to maintaining efficient management focused on excellence, Grupo Venemergencia successfully completed the recertification audit of its Quality Management System under the international ISO 9001:2015 standard, thereby achieving six consecutive years of uninterrupted certification.
Unlike other certification schemes, this achievement encompasses all management and executive levels within the group, comprehensively validating the organization’s operational and administrative strength. The external evaluation process, which concluded with a flawless result of zero nonconformities and highlighted a robust documentation system, rigorously examined every area of the company, demonstrating that quality, process standardization, and continuous improvement are part of the daily DNA of every work team.
“Achieving six years of ISO 9001:2015 certification through an evaluation of our entire corporate structure demonstrates that quality is a living pillar in every area of the company. This milestone reflects the daily commitment of a team that turns standards into real actions, allowing us to continue growing with quality to maintain excellence and sustainable compliance across all our operations in line with our corporate purpose,” said David Galavís, Deputy Director of Grupo Venemergencia.
A Cross-Functional Commitment That Drives Excellence
The audit assessed the effectiveness of management indicators, responsiveness, and strategic alignment across the entire company, supported by planning tools such as the Balanced Scorecard. The results highlighted the cohesion among the various departments and management levels, demonstrating a strong corporate culture reflected in satisfaction rates exceeding 90% among customers, users, and business partners, as well as outstanding performance in healthcare and emergency services.
“Reaching this sixth evaluation with such a well-prepared team reflects the maturity of our Quality Management System. Today, we have consolidated technical and operational capabilities, backed by an organizational culture that not only meets standards but also continuously refines and improves itself thanks to the active participation of every leader and employee,” said Scarlet Rotjers, Quality Manager at Grupo Venemergencia.
A Vision for the Future and Constant Evolution
For Grupo Venemergencia, maintaining this international certification is not a static goal, but rather a commitment to continuous improvement that drives the optimization of protocols, technological innovation, and adaptability in the face of challenges in the country’s healthcare and corporate sectors.
With this new endorsement, the organization reaffirms its position as a leader in quality management in Venezuela, strengthening the trust of its patients, insurers, and business partners in an efficient, people-centered, and forward-looking corporate model.
You can follow us on social media: @venemergencia @urgentcare.ve @fundacionvenemergencia @venemergenciaauto